Lesson timing & overtime
BrightBridge aims to make lesson timing predictable for students, parents and tutors. The following rules are our proposed future billing policy, currently being tested.
- Your scheduled lesson price covers the duration booked.
- If teaching continues beyond the scheduled end, the next five minutes are complimentary.
- Thereafter, up to 30 additional minutes may be billed by the minute at the agreed rate, provided the applicable payment agreement and authorization have been established.
- There is no further overtime charge beyond that limit without a separate agreement.
- Overtime must reflect teaching time when both student and tutor are present. Disputes, no-shows and interruptions require review.
- Students and tutors should receive advance reminders as the scheduled lesson ends and before chargeable overtime begins.
Current testing status: PayPal Sandbox only. No real overtime charge, invoice collection, automatic card payment or tutor payout is enabled. A booking acknowledgment does not authorize future payments.
Subscription lesson credits
A 4-session monthly subscription adds 4 lesson credits at each renewal; an 8-session subscription adds 8. One credit covers one lesson of the selected duration. Unused credits carry over for the same tutor and lesson length.
For a booked lesson that the student does not attend, the credit is returned after attendance checks, starting 24 hours after the lesson ends. Cases with conflicting attendance records require BrightBridge review. A returned credit may be used by an approved future weekly booking.